How Does Managed Services Work?
Let us take care of your technology so you can take care of business. 
With All Star IT’s proven system, you can:
- Complete Peace of Mind that your data is backed upx
- Maximum Uptime and Performance
- Tech Guard IT Security and Protection
- Lower IT Expenses and Predictable IT Budgets
It starts with a free, no obligation consultation
Make a free appointment to meet with one of our IT Consultants. We will review your current systems and software , we’ll anyalyse your pain points currently being experienced and based on this information we will design a fully-customised solution specifically for your businesses needs.
There is no One Fit All solution and every business has different needs. Whatever your business is, we can customise the solution to your needs and budget.
On-Boarding to Managed Services
Once you are happy with your customised solution we then plan to on-board you to our Tech Guard Managed Services.
We will document your current I.T and prepare an exit strategy from your previous I.T provider. We will then install our Antivirus, Remote Monitoring Tools and Backup Solutions to your network. Train your staff on logging tickets or who to call for Support.
Welcome to Tech Guard Managed Services
Once your setup and your staff are trained you will be able to enjoy the benefits of having partnered with All Star IT. We will continue to provide outstanding support to your business.
With the right IT partner and caring support, you have the confidence to grow your business and have complete peace of mind that your computer systems and software simple work they way they should.
As your business grows you have the support and expert advice with you every step of the way.
What Are The Benefits Of Managed Services?
Welcome to Tech Guard Managed Services
1. Control your IT Expenses
Outsourcing your IT to All Star IT will allow you to budget more effectively with your IT expenses. Unexpected things can still occur but all the other IT related expenses will be bundled into your fixed cost IT plan.
2. Reduced Labor Costs
If you were to hire a full time technician to look after your IT it can become quite expensive. If that staff member where to leave your company – training up a new person is also time consuming. Having yout IT Department Outsourced means you can focus your resources where you need them the most.
3. Experienced Staff
Leaving your IT to Bob in Accounts may save you a few dollars but leaving yout IT issues to someone who is tech savvy may not necessarily be best for your businesss. You need somone who is trainded and has industry experience in dealing with many types of IT issues.
4. Increase in Staff Efficiency and Performance
Having IT that is well maintained and proactively looked after leaves your IT network to operate at its best. Think of it like servicing your car- if you leave it too long things start to break down and can often cost you more later on. When things aren’t working like they should it means your staff aren’t operating at their best either.
5. Stay focused on your core business.
Running a business is hard work. There are so many things to look after- advertising, marketing, sales, accounting, managing staff. But often businesses can have limited resources and everyone has limited time and attention to get things done. If your putting IT issues off because your too busy then it can have a ripple effect on peformance in your business. Free up your precious time by outsourcing to an IT Professional like All Star IT. Stay focused on your core business and not distracted by complex IT issues.
6. Be like the Big Companies
Larger companies have thier own IT departments that look after their network. Outsourcing yourt IT can help small businesses act big and this gives them acccess to similar technology and expertise that larger companies enjoy having. Give your company the competitive advantage today.
7. Proactive Solutions
When we help small businesses with their IT we assess their current systems and have a proactive approach to fixing issues we see. We can come up with a solution that will best suit your business and proactively deliver it with minimal downtime.
8. Single Point of Contact
Another advantage of having a Managed Service Provider is you only have one person to call. If your internet goes down you call us, if your MYOB software needs updating you call us, If your printer needs servicing you call us. We deal with the software and hardware vendors so you don’t have to. Often the support teams for vendors are too technical and complicate things – we take the hassle out of it so you don’t have to worry.
9. Improved Security
Security is often a common concern for business owners and keeping up to date with latest security threats is one of the most important aspects of IT. All Star IT’s Managed Services Plans all come with Antivirus, Patch Management to ensure your network is secure as posible. We also ensure your data is backed up and secure offsite in the event of disaster striking.
10. Asset Management
All our Managed Service Plans keep track of all your hardware and software. This allows business owners to plan for the future. We also document everything for you so its all accessible to our technicians which makes resolving issues much more efficient.
General Support
- 24/7 Helpdesk Support
- Remote Support
- Onsite Support
Backup and Disaster Recovery
- Offsite Backup and Recovery
- Cloud Backup
- Disaster Recover
Maintenance
- Desktop Maintenance
- Network Hardware Maintenance
- Smartphone/Tablet Maintenance
Security
- Antivirus Management
- Virus/Malware/Ransomware Removal
- Security Patch Management
Monitoring
- Server Monitoring
- Desktop Monitoring
- Backup Monitoring
Other
- Client Portal
- Service Reports
- Ticketing System
- Billing & Management
- Asset Management
Call Us Today
Book a free, no obligation consultation to find out more and get started today.
We also offer no long-term, lock-in contracts. This gives you everything to gain and nothing to lose.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
From my first phone call with Peter Nelson I felt comfortable knowing that he understood the IT issues I was experiencing, and had understood my IT needs as a business user. Peter attended my office on time and really put himself out rectifying my IT issues. After having successfully completed my initial issues, he took the time to review my entire system and made some brilliant recommendations which could in the future, save my business. For that I am very grateful and have already advised for All Star IT to implement. In summary, Peter Nelson went out of his way to help me and nothing felt like it was too much trouble for him. In fact later in the evening I further encountered an IT issue. I again made contact with Peter who once again really put himself out to assist me through his remote access facility. IT WAS GENUINELY A GREAT EXPERIENCE USING ALL STAR IT – one that I have not experienced until today, having had many IT service providers over the years in business
Brian LazarPrompt, honest, great understanding of our needs. 3 of the main things a customer wants. Would recommend Peter to everyone I know and I fully trust he won’t let them down.
Chris WardPeter is an excellent operator. Peter was extremely proficient in identifying and rectifying our IT issues and I would have no hesitation in recommending Peter to Individuals and small businesses alike. Peter is very personable and easy to communicate with. Give him a try, you have nothing to lose!!
Rob CoulsonFrequently Asked Questions
What Kinds of Companies are good candidates for Managed Services?
- You realize that IT is an integral part of your business.
- You do not want to mess around with IT issues.
- You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
- You understand that IT is no longer an optional expense, but, an operational expense.
- You want an IT firm that thinks like a Business Owner before thinking like IT technicians.
- You put up with IT support issues because you do not want the trouble of changing to another support provider
- You just want it all to work and function as it should!
- You understand what it costs your company for you to not focus on your top priorities.
- You do not want to be in the IT business.
- You do not want to deal with IT.
- You get frustrated trying to get techies to understand what you really need.
- You never want to deal with Technology vendors blaming each other.
- You are finished with trying to manage depreciating assets.
- You are done with finding, hiring, and managing IT staff.
- You realize that a break/fix IT support company is not incentivized to fix your problems.
Is there a Lock-In Contract?
We don’t believe in locking you in to a long contract. We simple provide a month to month agreement and it is a way that we agree to work together with your business and to best support your IT requirements. This agreement outlines what services we will provide and how we will provide them and what you can expect from us as your IT partner.
Do i need to have a Disaster Recovery Plan?
Ask yourself this question – Can my business continue to function without my critical data, applications and operations?
- Hardware will fail
- People make mistakes
- Nature can be unpredictable
Implementing a Disaster Recovery Plan and good Backup Solution is imperative to have in place for when disaster strikes. The downtime experienced after dataloss can put most businesses out of business after 6 months.
The cost of implementing a backup plan and disaster recovery plan isn’t as expensive as you think. Whether its a simple offsite backup or a fail over soltuons we can tailor a solution that is best suited to your business.
Do you sell Office 365
All Star IT is a Microsoft Cloud Solutions Provider (CSP) and we provide monthly licenses. There are many plans to choose from and we will sit down with you to work out the best type of license for your business. You can mix and match plans depending on the staffs requirements. We provide migrations from any other email platforms and migrate your data from old system to new with minimal downtime.
Do you sell equipment and software?
All Star IT deal with many of Australia’s IT distributors so we are able to offer a wide range of equipment. We prefer to purchase the equipment from our reputable suppliers as this allows us to deal with them directly for Support if required. If problems occur with your equipment you have one point of call and we take care of the warranty and support on your behalf.