Here is 10 Things We Do Better compared to our competitors:
We offer all areas of Melbourne expertise in Computer Support, IT Consulting and Network Services.
- We’ll answer your call in 60 minutes or less – guaranteed! – our team of experienced technicians will answer your computer IT support problem without delay, or it will be returned by an expert technician within 60 minutes or less. You don’t pay price if we don’t get back to you in under an hour.
- Lightning Fast Repairs – we know you don’t want to waste your valuable time waiting for your computer to be fixed. That’s why we use network support service that allows us to access your computer network remotely. And if this fails to work, we’ll send a technician onsite to investigate.
- No Geek Speak – if you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. Don’t worry – there is no “geek speak” by our team of IT support technicians.
- We guarantee absolute 100% satisfaction – expect total satisfaction with our products, IT Consulting and technology support services. We will bend over backwards to make you happy.
- Upfront No Unwanted Surprises – your network or data will not be damaged; that’s a promise. As part of our computer maintenance services, we will let you know of any potential risks upon evaluation of your problem. Any risks will be clearly explained and we will get your authorization before we begin working. An alternative process is to have your data synchronized and backed up before we proceed any further on your machine.
- Our guarantee: all completed projects will be on time and on budget – there will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We make no excuses. We guarantee the completion of your IT support project ON BUDGET and ON TIME, which will ultimately lead to success for your company.
- Invoices will be accurate – guaranteed – we guarantee every bill to be detailed and accurate. You pre-approve all IT management services charges and we bill you accordingly. You’ll never be surprised.
- We Care. Making sure your computer network is always up and running smoothly is of great importance to us. We treat your network as if its was our own. Making sure that your data is always protected and your network is hassle free IT.
- Predictable I.T. Expenses. We believe that you should always know upfront what your I.T. expenses are going to be, that’s why our service plans have a fixed price. Its your right to know EXACTLY how much your I.T. expense is going to be before we start any work. All work is quoted at a “fixed cost”**, so no unexpected bills at the end of the day!
- Single Point of Contact for I.T – This means that there is no “buck passing”. We can take responsibility and co-ordination for everything. It also means that you get full and continual understanding of your entire unique business and how everything must fit together properly.